Privacy Policy

Norvesta Investments ("Norvesta", "we") operates rent.norvesta.ca. We collect and use personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Ontario's Human Rights Code, and O. Reg. 290/98. We never sell your information.

What we collect

Inquiries and viewing requests: your name, email, phone number, and the message or preferred viewing times you submit.

Rental applications: identity and contact details, date of birth (used only to confirm you are 18 or older), current and past housing, employment and income information, references, and any documents you choose to upload (such as government ID and pay stubs).

Chat assistant:messages you send to our website assistant, which are processed by our AI service provider to generate responses. Don't share sensitive information in chat that isn't needed for your inquiry.

Listing alerts: your email address and search criteria, collected with your consent when you sign up.

How we use it

To respond to inquiries, schedule viewings, assess tenancy applications (including credit and reference checks you have expressly consented to), prepare lease documents, and send you the communications you've requested — including email updates and text messages from our leasing line, 647-559-HOME (+1 647 559-4663). Listing-alert emails include a one-click unsubscribe, and you can reply STOP to any text.

Who we share it with

Only as needed to provide our services: credit and reference screening providers (with your consent), electronic signature services for lease documents, and the service providers that host our website, database, email, text messaging, and AI chat assistant. Each provider processes your information only on our instructions. We may also disclose information where the law requires it.

Storage & retention

Data is stored in access-controlled cloud infrastructure (our database is hosted in Canada) and limited to Norvesta's leasing team. We keep personal information only as long as we need it, on a schedule that runs automatically every day: documents and application details from unsuccessful (declined or withdrawn) applications are permanently deleted 12 months after the decision; applications that were started but never submitted are deleted after 3 months; inquiries that never led to an application have their name, contact details and messages removed after 24 months of inactivity; signed leases are kept for the tenancy plus 7 years as required for legal and tax purposes. Inactive saved searches and chat transcripts are purged on a rolling basis.

Your rights

You may withdraw your application or consent, unsubscribe from alerts, or request access to, correction of, or deletion of your information at any time by emailing leasing@norvesta.ca. If you have an unresolved concern, you may contact the Office of the Privacy Commissioner of Canada.

Contact

Norvesta Investments — Leasing Team
leasing@norvesta.ca · 647-559-HOME (+1 647 559-4663)